Shopping cart

Your cart is empty.

Delivery options

Set a location for this visit, or sign in to save a real delivery address.

Location data © OpenStreetMap contributors

Vendor pickup locations aren't available yet — check back soon.

Featured vendors
View all
D
DIT
Verified Pristine vendor
Become a vendor
Delivery
Set your address
Weekly sale Fresh Produce Fresh Produce Beverages Snacks Household Supplies

Privacy policy

Effective date: July 23, 2026

Pristine Express ("Platform," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, mobile application, and related services as a buyer, vendor, or visitor.

By using the Platform, you consent to the practices described in this policy.

1. Information We Collect

Information you provide to us

  • Account details: name, email address, phone number, and password.
  • Vendor details: business name, business address, National ID, business registration certificate, TIN, and bank account or Mobile Money details.
  • Order details: shipping address, billing information, and order history.
  • Communications you send us, including support requests and reviews.

Information collected automatically

  • Device information such as browser type, IP address, and operating system.
  • Usage data such as pages viewed, products searched, and time spent on the Platform.
  • Cookies and similar technologies used to keep you signed in and remember your preferences.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account.
  • Process orders, payments, and payouts.
  • Verify vendor identity and eligibility (KYC).
  • Provide customer support and respond to inquiries.
  • Send order updates, service notices, and, where permitted, marketing communications.
  • Detect, prevent, and investigate fraud, abuse, and security incidents.
  • Improve and personalize the Platform.
  • Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Vendors and buyers, to the extent necessary to fulfill an order (e.g., shipping address, order contents).
  • Payment processors and Mobile Money providers, to process payments and vendor payouts.
  • Service providers who help us operate the Platform (hosting, analytics, customer support).
  • Regulators, tax authorities, or law enforcement, where required by law.
  • A successor entity in the event of a merger, acquisition, or sale of assets.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, and understand how the Platform is used. You can control cookies through your browser settings; disabling cookies may affect how the Platform functions.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or update your personal information.
  • Request deletion of your account and associated data.
  • Opt out of marketing communications at any time.
  • Object to or restrict certain processing of your information.

You can exercise most of these rights directly from your Account Settings, or by contacting us using the details below.

8. Children's Privacy

The Platform is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. International Transfers

Your information may be processed and stored outside your country of residence, including in countries with different data protection laws. Where this occurs, we take steps to ensure your information receives an adequate level of protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions become effective upon publication. Continued use of the Platform after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Pristine Express

See also our Terms and Conditions, or visit Pristine's Help Center for further assistance.

Was this information helpful?

Top